Refund Policy
REFUNDS: Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong selection. You can choose between a refund, exchange or credit where goods are faulty, wrongly described, different from a sample shown to you or don't do what they are supposed to. However, due to the nature of our adult products, if they have been actually USED we can not. If for any other reason (as stated above) you are not satisfied with any purchases you make from this site simply return your purchase within 14 days for a full refund, exchange or credit voucher. Sorry we cannot refund freight charges on delivery and return of goods.
GOODS DAMAGED IN TRANSIT: If your purchase is damaged in transit we will send you a "no charge" replacement, freight free. You will need to return the damaged product to us for assessment first.
METHOD OF REFUNDS: Refund: 4 Adults Only will refund to your credit card, or we can post a cheque or money order. Exchange: 4 Adults Only will exchange the product(s) and ship them to you. Shipping costs in this instance will be beared by 4 Adults Only. Credit Vouchers: 4 Adults Only will Issue you a Credit Voucher, which will be sent in form of an email to your nominated email address.
Please note: Credit vouchers have an EXPIRY DATE, use of a CREDIT VOUCHER after the stated Expiry Date will make the Credit Voucher null and void.
HOW TO MAKE A RETURN: All we ask is that you print and fill in the Returns Form below, and return the product in its original condition with its packaging. We will also need a copy of your order confirmation record and goods receipt.
RETURNS INFORMATION: Please provide us with the information outlined below. This information must accompany all returns.
Personal Details Name: ..............................................................................................................
Company: .................................................................................................................................
Street Address: .........................................................................................................................
Town/Suburb: ............................................................................................................................
State: .......................................................................................................................................
Postcode: ................................. Country: ..................................................................................
Email Address: ..........................................................................................................................
Contact Phone: ( _____ ) ________________ Preferred Contact Time: Morning Afternoon Evening
Product Details: .........................................................................................................................
Returned Item: ...........................................................................................................................
Code # : ....................................................................................................................................
Receipt # : ................................................................................................................................
Order Date: ...............................................................................................................................
Reason for return: ...................................................................................................................... ................................................................................................................................................. ................................................................................................................................................. ................................................................................................................................................. .................................................................................................................................................
What would you like us to do?
a. Replace with another of the same product
b. Refund my credit card (if you paid by credit card only)
c. Refund by posting me a cheque or money order.
d. Issue a Credit Voucher (will be emailed to your nominated email address).
© 4 Adults Only 2010, 2011
